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WARRANTY & RETURNS

At Redline Lithium, we engineer our batteries with meticulous attention to detail, ensuring they meet the highest standards of quality and performance. Every Redline LiFePO4 battery undergoes rigorous testing before it leaves our facility, so you can trust in its reliability on the water.

Our commitment to excellence is backed by the Redline Lithium LLC limited warranty, which safeguards against defects in materials and workmanship for our products. If you encounter any issues covered by our warranty, simply reach out to our dedicated team at info@redlinelithium.com to initiate the claims process.

Rest assured, your satisfaction is our priority. We're here to provide support and assistance every step of the way, ensuring you can confidently enjoy the power and performance of Redline Lithium batteries for years to come.

Limited Warranty

  • Redline Lithium LLC warrants Redline Lithium batteries for selected size batteries.

    • 5-year Warranty on:

      • 12V 50AH-105AH Redline Lithium Batteries​

      • 24V 50AH Redline Lithium Batteries

      • 36V 40/60AH Redline Lithium Batteries

      • Warranty Schedule

        • Years 1 -3: Full Warranty Replacement  

        • Years 4-5: Prorated Warranty (20% off retail)​

    • 2-year Warranty Replacement​

      • 2 Bank Redline Lithium Chargers​

    • 1-year Warranty'

      • All accessories & complimentary product

  • Important Notes:

    • Warranty applies only to the original owner; all products are non-transferable

    • Warranties are honored with proof of purchase and ownership

    • Testing/repair fees may apply

    • If the Redline Lithium support team approves a product as defective due to manufacturing issues, a replacement will be shipped at no charge

    • Non-defective products will be returned to the original owner along with test results and explanations

    • Customers may be contacted to discuss service costs or replacement options if products are excluded from warranty coverage (see below for warranty exclusions)

Warranty Exclusions

Redline Lithium will not cover batteries based on the following conditions (including but not limited to):

  • Misuse, neglect, or improper handling of the product

  • Modification or alteration of the product without authorization

  • Attempts to repair the product by unauthorized personnel.

  • Use of the product for purposes other than its intended application

  • Normal wear and tear that occurs with regular use.

  • Impact, collision, or water damage

  • Physical damage to the battery case or mishandling of the product

  • Damages caused by shipping or transportation

  • Opening, modification, or tampering with the product

  • Use of the product for applications other than those described and intended by the manufacturer

  • Removal of manufacturer battery bar codes or dates

 

Please note that the warranty may be voided if any of the above conditions are found to be the cause of the product's malfunction or damage

Submitting a warranty claim

  • Before sending your battery for warranty consideration, please reach out to our team at info@redlinelithium.com to provide details about the defect. Our team will assess the issue and guide you through the next steps

  • If the issue is determined to be caused by a manufacturing defect by the Redline Lithium team, customers are requested to ship the battery back to us for inspection

  • Customers are responsible for the costs associated with shipping returns or warrantied products. Please note that battery shipments may require special documentation and packaging, which could result in additional fees due to strict shipping requirements

  • To ensure prompt processing of your warranty or return, please include the following information:

    • Copy of the receipt or invoice.

    • Detailed description of the problem with the product.

    • Contact information, including phone number and shipping address.

  • For your convenience, we recommend using FedEx or UPS ground services for shipping.

 

Please note that any product returned without the required information may not be processed.

Registration

  • REGISTRATION is not required, purchase made directly from Redline Lithium LLC will be recorded on file.

    • Purchases from authorized resellers will need to be registered by customer.  Email info@redlinelithium.com to register your product.

      • Registration must include: Name, email, address, product serial number, receipt for proof of date of purchase.

Return Policy

We stand behind the quality of our products and offer a 30-day money-back guarantee. To initiate a return, a receipt or proof of purchase is required.

​

Please note the following conditions:

  • Returns are not accepted after 30 days from the date of purchase

  • For undamaged and unopened batteries, full refunds may be issued, subject to a 20% restocking fee based on the current MSRP. All returned items must be in their original packaging

  • Customers are responsible for the shipping costs associated with returns and warrantied products 

  • All returned products must be unused and in the same condition as when they were received

  • For the convenience of our customers, we recommend using FedEx or UPS ground services for return shipping

  • Please send returns to the following address:

    • 510 Brunson St. Suite 207
      Saint Paul, MN 55130

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